Frequently Asked Questions
Q.When will I receive my order?
A. Orders will be processed and shipped same day if placed before 12 pm, Monday through Friday. If orders are placed after 12 pm during the week, or on a weekend or holiday, they will be processed for shipment the next business day. Shipment should arrive within 3 days via USPS Priority Mail from date of shipment.
Q. I would like to pick up my order, how do I do that?
A. Unfortunately at this time we cannot offer pickup through our online store. If you prefer to pick up, then you will have to call your local office to place your order.
Q. What physical locations do you have?
A. Sanova dermatology has 13 locations in Texas and Louisiana. For a full list click here. SBA dermatology has 1 location in the Galleria area in Houston.
Q. Can I use more than one discount code on a single purchase?
A. No, only one discount code can be used per purchase.
Q. Can you ship internationally?
A. No, at this time we cannot process orders for international shipments.
Q. Who do I contact if I am having difficulty placing an order?
A. You can contact our service representatives for help during business hours at (713)333 3554. You can also email our customer service representatives via email at firstname.lastname@example.org.
Q. What to do if my order arrives damaged?
A. Contact us via email at email@example.com. A customer service representative will reply within one business day to help resolve any issues you may have encountered.
Q. I have a Brilliant Distinctions account; can I earn and redeem points through this store?
A. If you have a Brilliant Distinctions account, we will manually issue points for your SkinMedica products purchased through our online store. We are unable to redeem Brilliant Distinctions points, but they may be redeemed in one of our offices or through our Brilliant Connections store. To visit the Brilliant Connections store, go here or you can also shop our SkinMedica catalog and click on the listing "Can't Find What You Are Looking For?"
Q. Why am I unable to purchase SkinBetter Science products in the store?
A. SkinBetter Science does not currently allow for online sales of their products. Therefore, you will find them listed on our website for browsing and information purposes but you will have to contact your preferred location to inquire about availability of their products.
If you are re-purchasing products you already purchased in-office you can click on the repurchase link on the website to reorder directly through their website.
Q. How do I cancel my subscription order?A. Log into your account and click on "Manage Subscriptions". You will be able to make changes in this section.